Trouble creating an account? Payment stuck? Not sure how betting works? The bajeeok Help Center has answers to all your questions. Our team is always here to help.
Find answers to your questions directly from any section below.
Creating a new account, login issues, password changes, and KYC verification.
12 ArticlesTransactions via bKash, Nagad, and Rocket, payment delays, and withdrawal timelines.
15 ArticlesWelcome bonus, free bets, cashback, and understanding rollover conditions.
8 ArticlesBetting rules, reading odds, live betting, and how to play casino games.
18 ArticlesAPK download, installation issues, iOS PWA, and app updates.
9 ArticlesTwo-factor authentication, suspicious activity, and account security.
7 ArticlesLottery tickets, draw rules, prize claims, Aviator & crash games.
6 ArticlesPage not loading, game freezing, cache clearing, browser issues.
10 Articles
New to bajeeok? It's common to run into small issues when signing up or logging in for the first time. Follow the step-by-step guide below to get started.
Click the "Register" button at the top right of bajeeok.net and fill in the form with your phone number and password.
An OTP code will be sent to your registered number. Enter it within 3 minutes.
Set your real name, date of birth, and preferred currency (BDT). This is difficult to change later, so fill it in carefully.
Go to your Wallet, select bKash or Nagad, and make a minimum deposit to claim your Welcome Bonus.
Making payments on bajeeok is simple. bKash, Nagad, and Rocket all work directly — no hassle. Below are some common issues and how to fix them.
Money deducted from bKash or Nagad but not credited to bajeeok — this usually resolves itself within 5–10 minutes.
Usually arrives within 15 minutes to 1 hour. During peak hours, it may take a little longer.
Withdrawals can get held up if your KYC verification is incomplete or your bonus rollover requirements haven't been met. Check your verification status in your profile.
Keep a note of the Transaction ID (TrxID) for every transaction. Providing it to support will help resolve any issues much faster.
If you can't find a solution on your own, our support team is always ready. Write to us in Bangla, get answers in Bangla.
Chat with us directly — it's the fastest way to get help. Find the chat button at the bottom of the page.
For complex issues, write in detail and include a screenshot or transaction ID.
Join bajeeok's official channel on Telegram for the latest offers and updates before anyone else.
Find answers to the most common questions all in one place on our FAQ page — you may not even need to contact support.
Running into small issues online is completely normal. bajeeok understands that English-language support can be a barrier for most users in Bangladesh — so everything here is arranged in Bangla, from questions to answers.
At bajeeok, withdrawals above a certain amount require KYC (Know Your Customer) verification — this is to keep your account secure. Simply upload a photo of your National ID or passport, and verification is typically completed within 24 hours.
Without verification, small withdrawals are possible, but KYC is mandatory for larger winnings. It's best to complete it early. Go to the Profile section and look for the "Identity Verification" option.
Many users have questions about bajeeok bonuses — what rollover means, how wagering is calculated, and how long a bonus lasts. Simply put, rollover means you need to place bets totalling a set multiple of your bonus amount before you can withdraw it. For example, a 5x rollover on a 1,000 BDT bonus means you must wager 5,000 BDT before withdrawing.
Bonus validity typically ranges from 7 to 30 days. You must meet the rollover requirements before the bonus expires. The bajeeok app's bonus section always shows your remaining days and pending bet amount, so it's easy to stay on track.
Click the "Forgot Password?" link on the login page. Enter your registered phone number and you'll receive an OTP. Use it to set a new password. The whole process takes under 3 minutes.
If your phone number has changed or you no longer have access to it, contact us via Live Chat. Your identity will be verified and your account will be recovered. bajeeok's support team is happy to assist in Bangla.
Bajeeok is built so that even if your internet drops, all active bet data is saved on the server. Once you reconnect and return to the game, your previous state will be restored. In Live Casino, if the connection is lost, the bet outcome is calculated automatically and credited to your wallet.
For Aviator or crash games, it's a good idea to keep Auto Cashout enabled. This automatically cashes out at a set multiplier, even if your connection drops.
Bajeeok's referral system lets you earn bonuses by inviting friends. Go to your profile to find your unique referral link or code, then share it with a friend. Once they register and make their first deposit, you'll receive your bonus.
The referral bonus amount depends on your friend's first deposit. The bonus is credited directly to your wallet and can be withdrawn once the specified rollover conditions are met.
Bajeeok offers three odds formats — Decimal, Fractional, and American. For users in Bangladesh, Decimal is the most straightforward. For example, odds of 1.90 mean a 100 BDT bet returns 190 BDT if you win (your 100 BDT stake plus 90 BDT profit).
In accumulator bets, odds from multiple matches are multiplied together, so the potential payout can be much higher. However, if even one selection is wrong, you lose the entire bet. It's best to start with single bets to get comfortable first.
The bajeeok app is optimized to run on low internet speeds. Sports Betting and slots work smoothly even on a 3G connection. For Live Casino or live streaming features, 4G or Wi-Fi is recommended.
To save data, you can enable "Data Saver" mode in the app settings. This reduces images and animations while keeping all core features fully functional.
Bajeeok believes gaming should be fun, not stressful. If you feel your play is getting out of control, bajeeok's Responsible Gaming You can set deposit limits, self-exclusion, and cooling-off periods from this page.
These features can be set up on your own without contacting support. You'll find all the options under the "Responsible Gaming" tab in your account settings.
If you suspect your account has been hacked or notice any unauthorized transactions, contact Live Chat immediately. We'll take action right away.
